Collection, cancellation and refunds

1. Collection

Visit the seller at the stated address during the collection window. Show the code to staff when receiving the goods. Check contents and condition. If goods are missing, damaged, expired or differ from the description, contact the seller and support; do not confirm successful collection before resolving the issue.

2. Cancellation before payment

An unpaid order can be cancelled in the app. The server first checks initiated payments; stock is released after that check. If charged without a status update, refresh the status and contact support with the order number rather than paying again.

3. Paid orders and quality

To cancel a paid order or raise a quality complaint, contact the venue or UNMD support and provide the order number. Support accepts the request and helps coordinate a decision with the seller; each party remains responsible for its own duties. Where grounds exist, an authorised employee requests a refund against the original payment. Sending a request to the bank and a confirmed refund are different stages: the status appears in the order, while receipt of funds can be checked in the banking app. UNMD’s technical support for confirmed refunds does not mean every purchase can be cancelled unconditionally.

The amount, grounds and decision timeframe are communicated for the particular request under applicable law; the time funds are credited also depends on the bank. Deleting an account does not trigger a refund. Discounts do not waive defect-related rights, and return rules for non-defective non-food goods do not automatically apply to food.

4. Missed collection and complaints

If delayed, contact the seller before the collection window closes. Missing the window does not automatically authorise retention of the full amount; lawful terms for the particular order apply. Provide the order number, issue and requested remedy, with photos if useful. Do not send CVVs, passwords or bank verification codes. You retain the right to contact consumer protection authorities and courts.

Service operator

Service operator

Товарищество с ограниченной ответственностью «Solomon partners»

Business identification number

140640000376

Contact address

г. Алматы, ул. Райымбека, 237А

Support email

unmd.support@gmail.com