Support and complaints

Contact us

For help with the app, payments, refunds, account access or personal data, email unmd.support@gmail.com. Include “UNMD” and the order number in the subject if the request concerns a purchase. You may also send a written request to the operator Товарищество с ограниченной ответственностью «Solomon partners» at: г. Алматы, ул. Райымбека, 237А. For product and collection questions, you may contact the venue identified in the order. Platform support accepts the request and explains the next steps; it does not replace the seller’s food quality and safety obligations.

What to include

Include the order number, a brief issue description and a reply method. For data requests, identify the sign-in method; support may request proportionate proof of account ownership. Do not send identity documents, banking passwords, CVVs, API keys or sign-in codes without a justified need; support does not request Apple/Google passwords.

Consumer rights

Requests and claims are handled within the periods set by Kazakhstan law. For a purchase claim, state the remedy you seek and keep evidence of submission. If the matter is unresolved, you may contact consumer protection authorities, out-of-court dispute resolution bodies or a court. The Consumer Protection Committee is linked below. Contacting support does not limit these rights. For personal data, you may request processing information, correction, deletion and withdrawal of consent.

Service operator

Service operator

Товарищество с ограниченной ответственностью «Solomon partners»

Business identification number

140640000376

Contact address

г. Алматы, ул. Райымбека, 237А

Support email

unmd.support@gmail.com